In Applying Six Sigma to Services, the Four Key Measures

question 72

Multiple Choice

In applying Six Sigma to services, the four key measures of performance include all of the following EXCEPT:

• A) accuracy.
• B) productivity.
• C) cost.
• D) customer satisfaction.

---

Definitions:

Foreign Exchange Markets

Global decentralized or over-the-counter markets for trading currencies, determining the foreign exchange rates.

High Rates of Inflation

A situation where the rate at which the general level of prices for goods and services is rising, and, subsequently, purchasing power is falling, is significantly above the normal rate.

Rate of Inflation

The percentage increase in the price level of goods and services in an economy over a period of time, typically calculated annually.

U.S. Exports

Goods and services produced in the United States and sold to other countries, contributing to the country's GDP.