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In SERVQUAL, the Instrument for Measuring Service Quality, the Concept

question 19

Multiple Choice

In SERVQUAL, the instrument for measuring service quality, the concept of assurance is associated with _____.


Definitions:

Generalized Anxiety Disorder

A mental health disorder characterized by persistent and excessive worry about a number of different things.

Constant

A fixed value in scientific experiments that does not change under varied conditions, allowing for the isolation and examination of variables.

Excessive

Amounts or actions that go beyond what is normal, reasonable, or necessary.

Specific Phobia

An intense, irrational fear of or aversion to a particular object, situation, or activity that is not harmful under normal circumstances.

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