As a Front-Desk Manager of a Mid-Market Hotel, Your Shift

question 75

Multiple Choice

As a front-desk manager of a mid-market hotel, your shift received 29 customer complaints last week. A total of 428 guests stayed in the hotel over the past week (7 days) with 12 front-desk customer touch points or moments of truth. The epmo is _____.

• A) less than 200
• B) more than or equal to 200 but less than 400
• C) more than or equal to 400 but less than 600
• D) more than or equal to 600

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