In Applying Six Sigma to Services, the Four Key Measures

question 72

Multiple Choice

In applying Six Sigma to services, the four key measures of performance include all of the following EXCEPT:

• A) accuracy.
• B) productivity.
• C) cost.
• D) customer satisfaction.

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Definitions:

Standard Hours Allowed

The time budgeted for the completion of a task or production of goods, based on efficient operations.

Standard Costing System

An accounting framework that assigns predetermined costs to products and services, which are then compared against actual costs for variance analysis.

Fime Corporation

appears to be a specific company name, and without specific context, it is not possible to provide a definition beyond being a potentially named corporation.

Standard Hours Allowed

The number of labor hours that should have been worked according to budgeted productivity levels for the actual level of production achieved.