All of the Following Are Nonfinancial Measures That Might Be

question 2

Multiple Choice

All of the following are nonfinancial measures that might be used by transportation companies such as FedEx except:

• A)percentage of damage-free goods.
• B)percentage of on-time deliveries.
• C)average collection period.
• D)hours of employee training.
• E)None of the answer choices is correct.

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Definitions:

Scientific Management

A theory of management that analyzes work flows to improve economic efficiency, especially labor productivity, developed by Frederick Taylor.

Line Managers

Managers who are directly involved in day-to-day operations and have a direct responsibility for achieving the organization's goals.

Pay Raises

An increase in an employee's salary or wages, often based on performance, promotion, or inflation adjustments.

Staff Function

Support roles within an organization that provide specialized advice and assistance to line management.