A Sales Employee Created a "Dummy" Customer Record

question 34

Multiple Choice

A sales employee created a "dummy" customer record. The sales employee then recorded phony refunds and then pocketed the cash. What procedure would likely catch this fraud?

• A) Extract customers with no telephone numbers or tax ID number
• B) Summarize user access to accounts receivable
• C) Summarize user access to the sales account
• D) Review business logs for phone calls during non-business hours.

Acknowledge the impacts of aggregate planning strategies on workforce morale and organization supply chain.

Understand the implications of not correctly matching demand and supply in terms of perishable inventory and unused capacity.

Understand key principles and strategies of aggregate planning.

Recognize various models and approaches used in aggregate planning.

---

Definitions:

Culture

The set of shared attitudes, values, goals, and practices that characterizes an institution, organization, or group.

Raw Oysters

A delicacy consisting of uncooked oysters, often served on the half shell and consumed for their taste and texture.

Unconditioned Stimulus

In classical conditioning, a stimulus that unconditionally, naturally, and automatically triggers a response without prior learning.

Conditioned Response

A learned response to a previously neutral stimulus.