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What Is the "Expectations Gap

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What is the "expectations gap"?


Definitions:

Behaviors

Actions or reactions of an organism, often in response to its environment, which can be observed and measured.

Therapeutic Communication

The use of specific strategies by healthcare professionals to support the patient emotionally and psychologically.

Giving Approval

The act of officially agreeing to or endorsing something.

Being Silent

The act of refraining from speaking, which can be used as a form of communication or as a strategy in negotiation and conflict resolution.

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