Examlex
Identify the four steps in the decision-making process.
Reliability Service Dimension
An aspect of service quality referring to the ability of a company to perform the promised service dependably and accurately.
Customer Service
The help and counsel given by an enterprise to customers who acquire or employ its goods or services.
Service Dimension
Aspects that define the quality and nature of a service, including tangibility, reliability, responsiveness, assurance, and empathy towards customers.
Tangibles
Tangibles are physical items or assets that can be seen, touched, and quantified, often used to assess service quality in businesses.
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