Which of the Following Is a Key Performance Indicator of the Internal

question 136

Multiple Choice

Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard?

• A) hours of employee training
• B) number of warranty claims received
• C) percentage of market share
• D) return on investment

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Definitions:

Team Performance

A measure of how well a group accomplishes its goals and objectives, often considering factors such as efficiency, output, and cohesion.

Representational Gap

The discrepancy between the intended meaning of a message and its actual interpretation by the audience.

Disagreements

Situations where individuals or groups have divergent views, opinions, or choices about a particular matter.

Approach a Task

The method or strategy employed by an individual or group to tackle and complete a specific job or responsibility.