Which of the Following Is a Key Performance Indicator of the Customer

question 170

Multiple Choice

Which of the following is a key performance indicator of the customer perspective in a balanced scorecard?

• A) defect rate
• B) employee satisfaction
• C) gross margin growth
• D) number of repeat customers

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Definitions:

World War II

A global conflict that lasted from 1939 to 1945, involving most of the world's nations, including all of the great powers, organized into two opposing military alliances.

Urban Sprawl

The uncontrolled expansion of urban areas into the surrounding countryside, often characterized by low-density housing and increased reliance on automobiles.

Scarce Resource

A limited or insufficient supply of something valuable, necessitating careful management and allocation.

Water Grab

The practice of acquiring water resources in an unethical, illegitimate, or environmentally unsustainable manner.