The Internal Business Perspective of the Balanced Scorecard Is Concerned

question 80

Multiple Choice

The internal business perspective of the balanced scorecard is concerned with ________.

• A) how customers perceive the business and its products and services
• B) the company's ability to improve and create value
• C) which business processes the company must excel in to meet expectations
• D) whether investors and creditors view the company favorably

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Definitions:

Rules of Conduct

Guidelines and standards designed to govern behavior within an organization or profession.

Cultural Values

The core principles and ideals upon which an entire community exists and functions.

Legal Restrictions

Laws or regulations that limit or regulate certain actions or practices within a specific context or industry.