Consider the Following Key Performance Indicators,and Classify Each Indicator According

question 76

Essay

Consider the following key performance indicators,and classify each indicator according
to the balanced scorecard perspective it addresses.Choose from:
1 - financial perspective
2 - customer perspective
3 - internal business perspective
4 - learning and growth perspective
a.Customer retention
b.Employee satisfaction ratings
c.New product development time
d.Cash flow from operations
e.Percentage of compensation based on performance
f.Earnings growth
g.Average machine set-up time
h.Employee promotion rate
i.Residual income
j.Percentage of orders filled each week

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Definitions:

Intracompany

Pertaining to activities or transactions within the same company, involving different branches or divisions.

Industry Averages

Statistical benchmarks that measure the average performance, such as profitability or growth, of companies in a specific industry.

Unprofitable Segment

A division or part of a business that does not generate profit and may drain resources from the more profitable segments.

Discontinued Operations

Parts of a company's core business or product lines that have been discontinued or sold.