To Generate Sales, Yakkity-Yak, Inc

question 21

Multiple Choice

To generate sales, Yakkity-Yak, Inc., uses phone solicitation. Under federal law and Federal Trade Commission regulations, in soliciting business, Yakkity-Yak's telemarketers must

• A) disclose all material facts related to a sale.
• B) identify the seller's name (only if asked).
• C) refrain from calling consumers who have not requested a call.
• D) speak clearly and conspicuously.

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Definitions:

Destructive

Causing great and irreparable harm or damage.

Duchenne Smile

A genuine smile that involves contraction of both the zygomatic major muscle (raising the corners of the mouth) and the orbicularis oculi muscle (raising the cheeks and forming crow's feet around the eyes).

Genuine Smile

A true expression of happiness or pleasure characterized by the movement of the muscles around the eyes and mouth.

Venting Anger

The act of expressing or releasing anger, often in the hope of achieving relief or catharsis, though its effectiveness can vary.