A Comparison of Year-To-Year Changes in Customer Net Present Value

question 24

Multiple Choice

A comparison of year-to-year changes in customer net present value estimates

• A)is one way to be certain of the customer evaluation process.
• B)highlights whether managers have been successful in maintaining long-run profitable relationships with their customers.
• C)can be used to motivate customers.
• D)is difficult to calculate because of the need to know the customers' cost of capital.
• E)can be used in place of the payback method.

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Definitions:

Work Structure

The organized way in which tasks and responsibilities are distributed and coordinated within an organization or team to achieve specific objectives.

Job Depth

The degree of control, autonomy, and discretion that an employee has over their tasks and decision-making in their job.

Planning Responsibilities

Tasks and duties associated with the process of setting goals, developing strategies, and outlining tasks and schedules to accomplish the goals.

Managerial Delegation

The process by which managers assign tasks and authority to subordinates.