Which Item Is NOT a Category in the Customer Cost

question 3

Multiple Choice

Which item is NOT a category in the customer cost hierarchy?

• A)customer output unit-level costs
• B)customer batch-level costs
• C)distribution-channel costs
• D)corporate-sustaining costs
• E)product-sustaining cost

---

Definitions:

Observational Research

A research method involving the systematic recording of observable phenomena or behaviors in their natural settings without manipulation.

Statistical Forecasting

The process of using statistical methods to predict future events or trends based on historical data.

Malicious Compliance

The act of intentionally following orders or instructions in a way that is known to cause harm or failure, using adherence to the directives as a form of passive aggression.

Organizational Change

The process by which companies or organizations change their structure, strategies, operational methods, technologies, or organizational culture to affect change within the organization or to respond to external influences.