24-Hour Customer Service Not Traceable to an Individual Customer Is

question 79

Multiple Choice

24-hour customer service not traceable to an individual customer is an example of what type of cost?

• A)corporate-sustaining costs
• B)distribution-channel costs
• C)customer-sustaining costs
• D)customer specific costs
• E)warranty costs

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Definitions:

Cognitive Therapy

A form of psychotherapy that aims to change negative patterns of thinking to improve an individual's mood and behaviors.

Reasoning

The cognitive process of looking for reasons, forming conclusions, judgments, or inferences from facts or premises.

Decatastrophize

A cognitive-behavioral therapy technique that involves reducing the irrational fear associated with exaggerated or worst-case scenario thinking.

Psychotherapy

A treatment method for mental health issues that involves talking with a therapist to explore and overcome personal challenges.