Delivering Value to the Customer Requires Executing Activities Important to the Value

question 38

Essay

Delivering value to the customer requires executing activities important to the value proposition.Many of the activities cannot be evaluated by financial measures of performance.List five non-financial measures of performance applicable to the hospitality industry.

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Definitions:

Special Causes

Unusual events or circumstances that can cause variations in a process or system, distinguishing them from common, everyday variations.

Common Causes

Underlying factors or conditions that consistently contribute to a problem, issue, or variability in a process.

Process Capability Analysis

A statistical method used to assess the ability of a process to produce outputs within predetermined specifications.

Statistical Process Control

A method of monitoring and controlling a process through the use of statistical tools to analyze variability and maintain optimal performance.