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Describe a typical grievance procedure, starting with the event that gives rise to the complaint through to the arbitration stage. (Page 309 and Pages 309-314)
Popular Democrats
A group or movement within the Democratic Party that focuses on policies and ideas favored by the majority of the populace.
Bureaucracy
A system of government or organization in which decisions are made by state officials rather than by elected representatives, characterized by hierarchical structure and complex rules.
Expertise
Specialized knowledge or skill in a particular field, gained through experience, education, or training.
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