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The confidence index published by Barron's is the ratio of the average yield on 10 top-grade corporate bonds to the
Internal Failure Cost
Costs associated with defects found before the product is delivered to the customer, part of Quality Costs.
External Failure Cost
Costs incurred when a product fails to meet quality standards after being delivered to the customer, including returns, repairs, and warranty claims.
Appraisal Cost
The cost associated with evaluating or inspecting products or materials to ensure they meet the necessary quality standards.
Prevention Cost
Costs incurred to prevent defects in products or services, part of Quality Costs.
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