USE THE INFORMATION BELOW FOR THE FOLLOWING PROBLEM(S)

question 31

Multiple Choice

USE THE INFORMATION BELOW FOR THE FOLLOWING PROBLEM(S)
Given the following information, evaluate the performance of Tyler Incorporated (TI) .

-Refer to Exhibit 18.10. Calculate TI's overall performance.

• A) 0.0113
• B) 0.1200
• C) 0.0670
• D) 0.0530
• E) 0.0696

Identify different sales technologies’ functionalities including order processing, customer service, and personal productivity enhancements.

Understand various pricing strategies and discount types used in sales, including FOB pricing and various forms of discounts.

Recognize the importance of netiquette and professional communication in the context of sales.

Know the guidelines for professional and courteous communication using modern communication technologies, including cell phones.

---

Definitions:

Employee Retirement Income Security Act (ERISA)

A federal law that sets minimum standards for most voluntarily established pension and health plans in private industry to provide protection for individuals in these plans.

Mandated Benefit

Benefits that employers are required by law to provide to their employees, such as social security, unemployment, and workers' compensation.

Workers' Compensation

An insurance type that offers medical benefits and compensates for lost wages to workers hurt while performing their job duties.

Nonmandated Benefits

Refer to additional perks or compensations provided by employers that are not legally required, such as retirement plans, health insurance beyond the legal minimum, and paid vacation.