Performance Reports for Responsibility Centers Are Sometimes Designed to Change

question 3

True/False

Performance reports for responsibility centers are sometimes designed to change managers' behavior in the direction top managers desire,even if the reports decrease controllability.

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Definitions:

BPR

A strategy aimed at enhancing the efficiency and effectiveness of an organization's workflows, known as Business Process Reengineering.

BPI

Business Process Improvement, a strategic approach to identify, analyze, and improve existing business processes to meet new goals or standards of quality.

Cross-Functional Processes

No single functional area is responsible for a process’s execution.

BPC

Business Process Consulting, which involves helping organizations improve their efficiency and effectiveness through analyzing and redesigning business processes.