Of the Four Perspectives of the Balanced Scorecard the Customer

question 81

True/False

Of the four perspectives of the balanced scorecard the customer perspective refers to employee satisfaction,absenteeism,information systems capabilities,and number of processes with real-time feedback.

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Definitions:

Cost-Benefit Analysis

A systematic approach to estimating the strengths and weaknesses of alternatives used to determine options that provide the best approach to achieve benefits while preserving savings.

Economic Project

An undertaking, often with a definable objective, time frame, and set of resources, designed to achieve specific economic outcomes.

Coase Theorem

The idea, first stated by economist Ronald Coase, that some externalities can be resolved through private negotiations among the affected parties.

Nonrivalry

A characteristic of some goods where one person's consumption does not diminish the ability of others to consume the same good.