For Each of the Following Balanced Scorecard Measures,identify Which of the Four

question 139

Essay

For each of the following Balanced Scorecard measures,identify which of the four perspectives (Financial,Customer,Internal Business Process,or Learning and Growth)the measure best represents.
___a. On-time delivery of gasoline from refineries to retail stations
___b. Customer satisfaction
___c. Common stock price
___d. Return on investment
___e. Market share
___f. Num ber of days lost to accidents
___g. Employee satisfaction
___h. Friendliness of employees
___i. Repeat purchases
___j. Cash flow from operations

---

Definitions:

Cardiovascular Exercise

Physical activity that increases heart rate and improves heart, lung, and circulatory system health.

Usage Barrier

Obstacles or factors that prevent or deter consumers from using a product or service, regardless of whether they have access to it.

New-Product Adopter

An individual or entity that purchases or uses a new product relatively early in its introduction to the market.