For Each of the Following Balanced Scorecard Measures,identify Which of the Four

question 139

Essay

For each of the following Balanced Scorecard measures,identify which of the four perspectives (Financial,Customer,Internal Business Process,or Learning and Growth)the measure best represents.
___a. On-time delivery of gasoline from refineries to retail stations
___b. Customer satisfaction
___c. Common stock price
___d. Return on investment
___e. Market share
___f. Num ber of days lost to accidents
___g. Employee satisfaction
___h. Friendliness of employees
___i. Repeat purchases
___j. Cash flow from operations

---

Definitions:

Sims' Position

A body position often used in medical and healthcare settings in which a patient lies on their left side with the right knee drawn up towards the chest, facilitating various medical procedures.

Heart Disease

A broad term encompassing a range of conditions affecting the heart, including coronary artery disease, heart rhythm issues, and congenital heart defects.

Digital Removal

A manual method to clear a blockage from the rectum or bowel, usually performed with gloves and lubricant for patient comfort.

Untoward Effect

An unwanted or negative effect caused by a medical treatment or procedure.