Of the Four Perspectives of the Balanced Scorecard the Customer

question 81

True/False

Of the four perspectives of the balanced scorecard the customer perspective refers to employee satisfaction,absenteeism,information systems capabilities,and number of processes with real-time feedback.

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Definitions:

Selective Attention

The cognitive process of focusing on a particular object in the environment for a certain period while ignoring other irrelevant information.

Case Study

An in-depth analysis of a single subject, group, event, or community to explore the dynamics of a particular phenomenon.

Preliminary Evaluation Procedures

Initial assessment techniques used to determine the potential value, feasibility, or impact of a project, plan, or research study.

Naturalistic Observation

An investigative technique where participants are studied in their natural settings without interference from the researcher.