An Example of a Nonfinancial Measure for Customer Satisfaction Is

question 6

Multiple Choice

An example of a nonfinancial measure for customer satisfaction is ________.

• A) number of customer complaints
• B) warranty claims
• C) liability claims incurred to the company
• D) rework costs due to inefficiency

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Definitions:

Leader Evaluations

The assessment of an individual's performance and qualities in a leadership role.

Charisma

Charisma means possessing a compelling attractiveness or charm that can inspire devotion in others, often seen in leaders.

Past Performance

A historical record of an individual's or organization's achievements, used as an indicator of future success.

Charismatic Chief Executives

Leaders at the highest level of an organization who possess a magnetic personality and the ability to inspire and motivate others through their vision and personal appeal.