An Example of a Nonfinancial Measure for Customer Satisfaction Is

question 6

Multiple Choice

An example of a nonfinancial measure for customer satisfaction is ________.

• A) number of customer complaints
• B) warranty claims
• C) liability claims incurred to the company
• D) rework costs due to inefficiency

---

Definitions:

Flexible Manufacturing

The direction of machinery by computers to adapt to different versions of similar operations.

Labor-Intensive

Describes industries or businesses that require a large amount of labor to produce goods or provide services, often resulting in higher labor costs.

Capital-Intensive

Refers to businesses or industries that require significant amounts of capital investment in machinery, equipment, or large-scale infrastructure to produce goods or services.