[Solved] An example of a nonfinancial measure for customer satisfaction is ________. A) number of customer complaints B) warranty claims C) liability claims incurred to the company D) rework costs due to inefficiency Refractory Periods: Phases following certain physiological processes (e.g., nerve impulse transmission, muscle contraction) during which a second response cannot be triggered. Erotic Stimuli: Visual, auditory, or tactile inputs that elicit sexual arousal or desire. Gay: A term used to describe individuals who are romantically or sexually attracted to people of the same sex. Lesbian: A woman who is emotionally, romantically, or sexually attracted to other women.