An Example of a Nonfinancial Measure for Customer Satisfaction Is

question 147

Multiple Choice

An example of a nonfinancial measure for customer satisfaction is ________.

• A) average manufacturing time for key products
• B) contribution margin
• C) percentage of products that fail soon after delivery
• D) time taken on machine repairs and costs incurred

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Definitions:

Sales Incentives

Financial or non-financial rewards offered to sales personnel to motivate them to increase sales performance.

External Factors

Elements outside of an organization that can impact its performance or operations, such as economic conditions or regulatory changes.

Scanlon

A type of participative management approach aimed at improving productivity and efficiency within an organization through employee involvement in decision-making.

Improshare Plans

A method designed to improve productivity through sharing the increased profits with employees.