Which of the Following Is an Advantage of COQ Measures

question 32

Multiple Choice

Which of the following is an advantage of COQ measures?

• A) They help managers aggregate costs to evaluate the tradeoffs of incurring prevention costs and appraisal costs to eliminate internal and external failure costs.
• B) They detect and provide immediate short-run feedback on whether quality-improvement efforts are succeeding.
• C) They forecast customer satisfaction and employee satisfaction, which are useful indicators of long-run performance.
• D) They direct attention to financial processes that help managers identify the precise problem areas that need improvement.

---

Definitions:

California Statute

A written law passed by the California Legislature and signed by the governor or passed via the initiative process by voters in the state of California.

Proxy Solicitation

The process of collecting proxies from shareholders to vote on their behalf at a company's shareholder meetings.

Corporate Constituency

The various groups and individuals with interests in a corporation's operations, including shareholders, employees, customers, and the community.

Good Samaritan

A person who provides help or assistance to others in need without any expectation of reward, often protected by laws from liability in emergency situations.