Which of the Following Statements Best Relates to the Balanced

question 92

Multiple Choice

Which of the following statements best relates to the balanced scorecard's learning and growth perspective?

• A) How will we empower our employees?
• B) How do we lower costs?
• C) What processes will increase value to customers?
• D) How can we obtain greater profits?

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Definitions:

Social Barriers

Obstacles that prevent individuals or groups from interacting or accessing resources due to societal norms, prejudices, or practices.

Hawthorne Plant

A reference to the site of an influential set of studies in the early 20th century in the Hawthorne Works, a factory of the Western Electric Company, which highlighted the impact of work conditions on employee productivity.

Human Relations School

An approach to management and organizational theory that emphasizes the importance of human needs in the workplace and the key role of social interactions in employee satisfaction and productivity.