For Each of the Following Measures, Identify Which Perspective of the Balanced

question 5

Essay

For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth.
1.service response time
2.market share
3.gross margin percentage
4.defect rates
5.customer satisfaction
6.information system availability
7.new-product development time
8.revenue growth
9.employee turnover rates
10.setup time

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Definitions:

Priority

The state or quality of being earlier in time, order, or importance, often used in planning and decision-making.

Venous Stasis

A condition characterized by the pooling of blood in the veins, usually in the legs, because of poor circulation.

Thrombus

Accumulation of platelets, fibrin, clotting factors, and the cellular elements of the blood attached to the interior wall of a vein or artery, sometimes occluding the lumen of the vessel.

Leg Exercises

Physical activities or routines specifically designed to strengthen and improve the function of the leg muscles.