For Each of the Following Measures, Identify Which Perspective of the Balanced

question 5

Essay

For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth.
1.service response time
2.market share
3.gross margin percentage
4.defect rates
5.customer satisfaction
6.information system availability
7.new-product development time
8.revenue growth
9.employee turnover rates
10.setup time

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Definitions:

Environmental Opportunities

Circumstances or factors in the external environment that a business or individual can exploit for benefit.

Politicized

Having a situation, issue, or organization becomes influenced by political considerations or actions, often leading to a shift in focus or operation.

Organizational Life Cycles

Stages through which organizations evolve, from inception, through growth, maturity, and potential decline, each stage presenting distinct challenges and opportunities.

Mechanistic Structure

An organizational design that emphasizes structured activities, specialized tasks, and centralized decision-making.