Which of the Following Differentiates Marketing from Customer Service

question 17

Multiple Choice

Which of the following differentiates marketing from customer service?

• A) Marketing is the process of promoting and selling products or services to customers or prospective customers, whereas customer service is the process of providing after-sales service to customers.
• B) Marketing is the process of processing orders and shipping products or services to customers, whereas customer service is the process of providing additional information to customers about the product.
• C) Marketing is the process of detailed planning, engineering, and testing of products and processes, whereas customer service concentrates on existing customers.
• D) Marketing is the process of processing orders and shipping products or services to customers, whereas customer service is concerned with choosing the right customer for the product.

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Definitions:

Lawn Service

A business that provides maintenance services for lawns and gardens, including mowing, fertilizing, and weed control.

Office Grounds

The outdoor area or surroundings of an office building, which can include landscaping, parking lots, and other external features.

Administrative Expense

Costs related to the general administration of a company, including expenditures such as executive salaries, office supplies, and legal and financial services.

Period Cost

Expenses that are not directly tied to production and are therefore expensed in the period they are incurred.