________ Is a Philosophy in Which Management Improves Operations Throughout

question 129

Multiple Choice

________ is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.

• A) Cost-benefit approach
• B) Customer focus
• C) Customer relationship management
• D) Total quality management

---

Definitions:

Deviant Behavior

Actions or behaviors that violate societal norms or expectations, which can lead to social disapproval or sanctions.

Subcultures

Groups within a larger culture that have their own distinct norms, values, and practices.

Acts Of Vandalism

Behaviors that involve deliberately destroying or damaging public or private property.

Cultural Goals

The aspirations, ideals, or objectives that a society or a community encourages its members to strive towards.