Examlex
Shaping is achieved through:
Routine Reply
A standard or typical response given to frequently asked questions or common situations.
Positive Message
Communication that conveys optimism, encouragement, or good news, often used to motivate or reassure the recipient.
Customer Complaint
Feedback from a customer expressing dissatisfaction with a product or service.
Exaggerated Apology
An apology that is overly expressive or dramatic, often going beyond what is necessary to make amends.
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