Information That Does Not Fit Our Expectations for a Situation

question 171

Multiple Choice

Information that does not fit our expectations for a situation, but is not extremely unexpected, is likely to be

• A) forgotten.
• B) added to our schema.
• C) remembered.
• D) trigger a flashbulb memory.

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Definitions:

Internal Failure Costs

Costs incurred when a defect is discovered before being received by a customer.

Variable Overhead

Costs that vary proportionally with the level of production or sales, such as utilities or commissions.

Fixed Overhead

The portion of overhead costs that remains constant regardless of the level of production or business activity.

Direct Labor

Labor costs that can be identified with a specific product or service.