When Kwan's Computer Stopped Working,he Called the Company's Technical Support

question 95

Multiple Choice

When Kwan's computer stopped working,he called the company's technical support line.The technician followed a predetermined set of steps from a manual to diagnose and help Kwan fix his computer over the phone.The steps that the technician followed are an example of what type of problem solving strategy?

• A)algorithmic
• B)anchoring
• C)functional fixedness
• D)heuristic

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Definitions:

Outgroup Members

Individuals or groups that are perceived as being different or apart from one's own group.

Self-fulfilling Prophecy

A belief or expectation that influences behavior in a way that causes the belief to become true.

Racial Stereotypes

Generalizations or assumptions about the characteristics, attributes, and behaviors of members of a certain racial group.

Disagreement

A condition or situation in which there is a lack of consensus or approval between two or more parties.