_____ Unemployment Is Experienced by a Customer Service Representative Who

question 106

Multiple Choice

_____ unemployment is experienced by a customer service representative who is laid off from a job because new technology reduces the need for people to handle customer service inquiries.

• A)Seasonal
• B)Cyclical
• C)Voluntary
• D)Structural
• E)Frictional

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Definitions:

Learning Influences

Factors that affect how individuals acquire new information or skills, including cognitive, environmental, and emotional influences.

Self-Efficacy

is an individual's belief in their own capability to succeed in specific situations or accomplish a task, which can influence how goals, tasks, and challenges are approached.

Achievement Motivation

Describes a person's drive to pursue and attain goals, often fueled by the desire for success or the fear of failure.

Motivational Factors

Elements or conditions that prompt an individual to act in a particular way or to pursue particular goals.