A Hotel Has the Following Organizational Goal: Increase Employee Satisfaction

question 51

Multiple Choice

A hotel has the following organizational goal: Increase employee satisfaction.Which one of the following is the best performance measure of the organizational goal?

• A) number of new employees trained
• B) turnover rate of hotel employees
• C) overall rating on employee service on guest satisfaction survey
• D) percent of guests writing complaints about employees

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Definitions:

Cognitive

Related to the mental processes involved in gaining knowledge and comprehension, including thinking, knowing, remembering, and problem-solving.

Interactionist

An approach in sociology and psychology that emphasizes the mutual influence of individuals and society upon each other.

Innate Predisposition

An inherent inclination or tendency to behave or respond in a certain manner, often present from birth.

Decision Making

The mental process involved in choosing one option out of many possibilities.