Blue Company Is a Small Company with Limited Expertise with Customer

question 65

Multiple Choice

Blue Company is a small company with limited expertise with customer service.Blue Company has a contract with New Company to handle all of Blue Company's customer service needs.For Blue Company,this is an example of ________.

• A) technology transfer
• B) technology osmosis
• C) outsourcing
• D) none of the above

Identify the levels of self-disclosure according to John Powell and their application in communication.

Explain the purpose and effects of self-disclosure in interpersonal relationships.

Describe the consequences of failing to engage in self-disclosure.

Understand the relationship between self-disclosure and self-awareness.

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Definitions:

Respondent Conditioning

A learning process that involves creating an association between a naturally occurring stimulus and a previously neutral stimulus.

Shaping

A method of behavior training in which positive reinforcement is used to gradually guide an individual toward a desired behavior.

Positive Reinforcement

A process in behavioral psychology where the introduction of a rewarding stimulus following a desired behavior increases the likelihood of that behavior occurring in the future.

Secondary Reinforcement

A stimulus that gains its reinforcing power through its association with a primary reinforcer, such as praise, tokens, or money.