Which of the Following Is a Key Performance Indicator of the Customer

question 170

Multiple Choice

Which of the following is a key performance indicator of the customer perspective in a balanced scorecard?

• A) defect rate
• B) employee satisfaction
• C) gross margin growth
• D) number of repeat customers

---

Definitions:

Gender Dysphoria

A psychological condition involving distress or discomfort due to a discrepancy between a person's gender identity and their sex assigned at birth.

Psychological Disorder

A condition characterized by abnormal thoughts, feelings, or behaviors that cause distress or impairment to the individual or those around them.

American Psychiatric Association

A professional organization of psychiatrists dedicated to advocating for the patients and profession, maintaining professional standards, and promoting research.

Gender Expression

The external manifestations of an individual's gender identity, expressed through clothing, hairstyle, voice, body language, and social interactions.