Which of the Following Is a Key Performance Indicator of the Customer

question 170

Multiple Choice

Which of the following is a key performance indicator of the customer perspective in a balanced scorecard?

• A) defect rate
• B) employee satisfaction
• C) gross margin growth
• D) number of repeat customers

---

Definitions:

Temporal Lobes

The temporal lobes are regions of the brain located on each side of the brain, responsible for processing auditory information and encoding memory.

Neurons

are specialized cells in the nervous system that transmit information to other nerve cells, muscle, or gland cells.

Speech

The verbal expression of or the ability to express thoughts and feelings by articulating sounds.

Synaptogenesis

The formation of synapses between neurons in the brain, a critical process in neural development.