Examlex
________ represents a short-term liability created by purchasing "on account."
Empathetic Listening
The skill of understanding and sharing the feelings of another person by fully concentrating on their words and emotional expressions.
Clarifying
The process of making a statement or situation less confused and more comprehensible.
70/30 Principle
A guideline suggesting that effective communication should involve roughly 70% listening and 30% talking.
Active Listeners
Individuals who make a conscious effort to hear not only the words that another person is saying but, more importantly, to understand the complete message being communicated.
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