After Making a Sale,a Seller May Have Customers That Return

question 63

Multiple Choice

After making a sale,a seller may have customers that return goods.The seller uses the perpetual inventory system.This requires the seller to ________.

• A) use historical data to record sales revenue in the amount that is expected to be received
• B) record two adjusting entries to account for the estimated returns
• C) reduce sales and cost of goods sold for the period
• D) All of the statements are correct.

Develop skills to handle and deliver bad news to customers effectively.

Recognize the significance of competition and other external factors in enhancing customer service quality.

Employ strategies to make customers feel valued and important.

Understand the concept of internal and external customers.

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Definitions:

Windows Clipboard

A feature in Microsoft Windows operating systems that allows users to temporarily store and transfer data between applications or documents.

Office Clipboard

A feature within Microsoft Office applications that allows users to copy and store multiple items for later use.

Flash Fill

A feature in some spreadsheet software that automatically fills in data based on the pattern of entered information, simplifying data entry tasks.

Insert Function Dialog Box

A feature in spreadsheet software that helps users find and insert functions into cell formulas, often providing descriptions and assistance with function syntax.