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Match Each Term to Its Definition

question 204

Multiple Choice

Match each term to its definition.
-Receiving Report


Definitions:

General Guidelines

Broad and nonspecific rules or principles that provide a framework within which actions can be taken.

Maintaining Goodwill

The effort to preserve or enhance positive relationships and reputation with others, often through ethical behavior and communication.

Buffers

Statements or elements in communication that soften the impact of a message, often used to prepare the recipient for bad news or criticism.

Apologize

Expressing regret or sorrow for having wronged someone, often as a way to repair a relationship.

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