Examlex
Match each term to its definition.
-Receiving Report
General Guidelines
Broad and nonspecific rules or principles that provide a framework within which actions can be taken.
Maintaining Goodwill
The effort to preserve or enhance positive relationships and reputation with others, often through ethical behavior and communication.
Buffers
Statements or elements in communication that soften the impact of a message, often used to prepare the recipient for bad news or criticism.
Apologize
Expressing regret or sorrow for having wronged someone, often as a way to repair a relationship.
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