What Is Total Quality Management (TQM)

question 163

Multiple Choice

What is Total Quality Management (TQM) ?

• A) a philosophy of supplying customers with superior products and services
• B) an exchange of information with suppliers and customers to create efficient and effective processes
• C) a software system that integrates a company's functions, departments, and data into a single system
• D) a system that speeds the transformation of raw materials into finished products

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Definitions:

Managers

Individuals responsible for planning, organizing, leading, and controlling the work of a group of people to achieve specific goals efficiently and effectively.

Leadership Classifying

The process of categorizing leadership styles or behaviors according to specific criteria or characteristics.

Capabilities

Refers to the qualities, abilities, or capacities that an individual or organization possesses to achieve specific tasks or goals.

Group Process

The patterns of interactions and dynamics that occur within a team or group, influencing its functionality and success.