Which of the Following Is a Key Performance Indicator of the Internal

question 136

Multiple Choice

Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard?

• A) hours of employee training
• B) number of warranty claims received
• C) percentage of market share
• D) return on investment

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Definitions:

Professional Positions

Jobs or roles within an organization that typically require specialized skills, knowledge, and qualifications.

Ratio

A relationship between two numbers showing how many times one value contains or is contained within the other.

Men to Women

Refers to anything designed, targeted, or transitioning from men to women, whether in context of products, services, or gender transition.

Cultural Context

The various societal norms, values, beliefs, and practices that influence and shape the way messages are understood and interpreted.