Which of the Following Is a Key Performance Indicator of the Internal

question 136

Multiple Choice

Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard?

• A) hours of employee training
• B) number of warranty claims received
• C) percentage of market share
• D) return on investment

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Definitions:

Perfectly Elastic

Describes a situation where the quantity demanded or supplied can change infinitely with any small change in price.

Price

The total monetary value expected, obliged, or handed over in exchange for something.

Quantity Demanded

The total amount of a good or service that consumers are willing and able to purchase at a given price level in a specified period.

Table: Price Elasticity

A tabulated representation that shows how the quantity demanded of a good or service responds to changes in its price, indicating the sensitivity of consumers to price changes.