Which of the Following Is a Key Performance Indicator of the Customer

question 170

Multiple Choice

Which of the following is a key performance indicator of the customer perspective in a balanced scorecard?

• A) defect rate
• B) employee satisfaction
• C) gross margin growth
• D) number of repeat customers

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Definitions:

Acceptance

Acceptance is the act of agreeing to receive or undertake something offered, or the recognition and approval of a situation or condition as it is.

Status

The current condition or situation of a project, person, or entity, often used to indicate progress or standing.

Self-actualization

The act of achieving or fulfilling one's capabilities and aspirations, seen as a natural motivator or requirement within each person.

Belonging

The feeling of being accepted and included in a group or community.