Which of the Following Is a Key Performance Indicator of the Customer

question 170

Multiple Choice

Which of the following is a key performance indicator of the customer perspective in a balanced scorecard?

• A) defect rate
• B) employee satisfaction
• C) gross margin growth
• D) number of repeat customers

---

Definitions:

Job Order

A system or order for tracking the costs associated with a specific job or batch of goods, often used in manufacturing or service industries.

Process Cost Systems

An accounting method used to track and assign production costs to products based on processes or departments, typical in industries that manufacture homogeneous products.

Total Manufacturing Costs

The aggregate of all costs involved in the production of a product, including direct labor, materials, and overhead.

Direct Materials

Raw materials directly used in the production of goods, whose costs are easily traced to the finished product.