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Erin Stover has been appointed chief accountant for Dancer Industries.The company has three divisions that manufacture floor tiles.The industry is very competitive,and Dancer Industries has lost market share in each of the last four years.Three years ago,management announced a companywide restructuring and the adoption of total quality management.Since that time,each of the divisions has been allowed to chart its own path toward TQM.Stover is new to the company and has asked to see summary figures of the costs of quality for each of the divisions.The following data were presented to her for the past six months:
Conformance costs for Adams County Division are
Profit Margins
The difference between the cost of goods sold and the sales revenue, expressed as a percentage of sales revenue, indicating the profitability of a product or business.
Sales Volume
The total number of units sold within a specified time period, often used as a measure of business performance.
Ethical Conduct
Adherence to moral principles and standards of behavior in professional and personal actions.
Ethics
Moral principles that govern the behavior of individuals and organizations in conducting their business.
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