Internal Reports on Quality at the Acme Publishing Company Generated

question 18

Multiple Choice

Internal reports on quality at the Acme Publishing Company generated the following information for the Trade Division for the first three months of the year:
$\begin{array}{ll}\text { Total sales }&\$1,000,000\\\text { Costs of quality: }\\\text { Prevention } & 44,000 \\\text { Appraisal } & 47,000 \\\text { Internal failure } & 36,000 \\\text { External failure } & 64.000\end{array}$
Compute the total costs of quality as a percentage of sales.

• A) 2.4%
• B) 4.4%
• C) 12.6%
• D) 19.1%

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Definitions:

Delivering Bad News

The act of communicating unfavorable information or decisions in a sensitive and thoughtful manner.

Main Goals

The primary objectives or targets that an individual, group, or organization aims to achieve.

Direct Approach

A method of communication that is straightforward and transparent, where the main point or request is presented at the beginning.

Reader's Attention

The focus or concentration a reader gives to the content, which is crucial for effective communication and understanding.