All-Aboard Travel Agency Incurred the Following Activity Costs Related to the Quality

question 13

Essay

All-aboard Travel Agency incurred the following activity costs related to the quality of service.Identify those costs that are costs of conformance (CC)and those costs that are costs of nonconformance (CN).
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a. Reservation processing improvements
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b. Customer complaint processing
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c. Personnel training
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d. Computer downtime
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e. Proofreading tickets and confirmations

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Definitions:

Ductless Glands

Glands that release hormones directly into the bloodstream without using ducts, also known as endocrine glands.

Peripheral Nervous System

The part of the nervous system that consists of the nerves and ganglia outside of the brain and spinal cord.

Somatic

Pertaining to or affecting the body, especially as distinct from the mind or psyche.

Neurotransmitters

Chemical substances released at the end of a nerve fiber by the arrival of a nerve impulse and, by diffusing across the synapse or junction, cause the transfer of the impulse to another nerve fiber, a muscle fiber, or some other structure.