Internal Reports on Quality at the Acme Publishing Company Generated

question 18

Multiple Choice

Internal reports on quality at the Acme Publishing Company generated the following information for the Trade Division for the first three months of the year:
$\begin{array}{ll}\text { Total sales }&\$1,000,000\\\text { Costs of quality: }\\\text { Prevention } & 44,000 \\\text { Appraisal } & 47,000 \\\text { Internal failure } & 36,000 \\\text { External failure } & 64.000\end{array}$
Compute the total costs of quality as a percentage of sales.

• A) 2.4%
• B) 4.4%
• C) 12.6%
• D) 19.1%

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Definitions:

Amplitude

In physics, it refers to the maximum extent of a vibration or oscillation, measured from the position of equilibrium.

Brightness

The perception of light intensity, often described in terms of the amount of light emitted or reflected by an object.

Colour

The characteristic of visual perception described through categories with names such as red, blue, yellow, etc., primarily caused by the spectrum of light interacting with the photoreceptor cells of the eye.

Saturation

The intensity or purity of a color, indicating the absence of white light.